Found Description
**Country**:Mexico**Location**:LOC****: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, ***** Mexico**Responsibilities**- Provide accurate and timely responses to inquiries from employees, managers and HR business partners regarding HR programs, policies, processes and systems- Resolve inquiries through ServiceNow case management system and via telephony system, striving for first contact resolution- Leverage HR knowledge base to provide consistent customer service- Assign inquiries to colleagues for resolution- Redirect/escalate inquiries as appropriate within Global People Services, to HR business partners, Communities of Expertise, or outside of HR (Payroll/Digital)- Actively build and develop the HR knowledge base to help employees, managers & HR business partners find answers via self-service- Participate in continuous improvement projects to improve employee experience and enhance efficiency- Provide input to the development of Workday & ServiceNow enhancements to i...