Solution Architect- Salesforce

We are looking for a Salesforce Solution Architect to lead the end-to-end solution design for a Salesforce Service Cloud implementation. The role will be responsible for defining the technical architecture, validating solution feasibility, guiding integration design with Amazon Connect, and ensuring the implementation is scalable, secure, maintainable, and aligned with business requirements.

Tasks

• Lead the overall Salesforce solution architecture for the Service Cloud workstream, including design principles, integration approach, data model, security model, and deployment considerations.


• Translate business and functional requirements into scalable Salesforce technical solutions using Service Cloud, Lightning Web Components, Apex, Flow, and standard Salesforce platform capabilities.


• Own the integration architecture between Salesforce and Amazon Connect, including interaction flows, data exchange patterns, error h...