Solution Architect (Genesys Cloud) - Remote (Zaragoza)

We are still looking for the very Top Talent... and we would be delighted if you were to join our team!

We are looking for a strategic and technically driven Solution Architect to lead the architecture and technical evolution of key capabilities within our SaaS Assisted Channels platform.

Key Responsibilities

• Own the technical architecture and evolution of platform capabilities within the Foundations tower.
• Design and evolve scalable architectures for Omnichannel servicing platforms, Customer interaction Management, Data and analytics capabilities, Event-driven integrations, Customer View and servicing platforms, Realtime and historical processing.
• Define and enforce Technical standards, Integration patterns, Security frameworks, Architecture governance principles, Scalability and resiliency standards.
• Design architectures supporting Multi-country deployments, SaaS multi-tenant environments and Embedded platform capabilities....