Solution Architect (Genesys Cloud) - Remote (Valencia)

We are looking for a strategic and technically driven SolutionArchitect to lead the architecture and technical evolution of key capabilities within our SaaS Assisted Channels platform.

KeyResponsibilities

• Own the technical architecture and evolution of platform capabilities within the Foundations tower.
• Design and evolve scalable architectures for Omnichannel servicing platforms, Customer interaction Management, Data and analytics capabilities, Event‑driven integrations, Customer View and servicing platforms, Realtime and historical processing.
• Define and enforce Technical standards, Integration patterns, Security frameworks, Architecture governance principles, Scalability and resiliency standards.
• Design architectures supporting Multi‑country deployments, SaaS multi‑tenant environments and Embedded platform capabilities.
• Supervise and support complex integrations between GenesysCloud, MicrosoftDynamics365, Data platforms, ...