Solution Architect (Genesys Cloud) - Remote

More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

We are looking for a strategic and technically driven Solution Architect to lead the architecture and technical evolution of key capabilities within our SaaS Assisted Channels platform.
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The selected candidate will be responsible for defining and implementing the technical requirements for Reporting (Historic and real-time) for the assisted channels (Contact center and Branches), collaborating with the Functional product owner.

Design and evolve scalable architectures for Omnichannel servicing platforms, Custo...