Solution Architect (Genesys Cloud) - Remote (España)

Overview

We are still looking for the very Top Talent and would be delighted if you joined our team. UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work, with over 35,000 employees worldwide across more than 35 countries. We are leaders in digital technology services and provide large‑scale technological solutions to big companies.

Responsibilities

• Own the technical architecture and evolution of platform capabilities within the Foundations tower.
• Design and evolve scalable architectures for omnichannel servicing platforms, customer interaction management, data and analytics capabilities, event‑driven integrations, customer view and servicing platforms, real‑time and historical processing.
• Define and enforce technical standards, integration patterns, security frameworks, architecture governance principles, scalability and resiliency standards.
• Design architectures suppor...