Solution Architect (Genesys Cloud) - Remote (Bilbao)

We are still looking for the very Top Talent and would be delighted if you could join our team!

Role Summary

We are looking for a strategic and technically driven Solution Architect to lead the architecture and technical evolution of key capabilities within our SaaS Assisted Channels platform.

Key Responsibilities

• Own the technical architecture and evolution of platform capabilities within the Foundations tower.
• Design and evolve scalable architectures for Omnichannel servicing platforms, Customer Interaction Management, Data and analytics capabilities, Event‑driven integrations, Customer View and servicing platforms, Real‑time and historical processing.
• Define and enforce technical standards, integration patterns, security frameworks, architecture governance principles, scalability and resiliency standards.
• Design architectures supporting multi‑country deployments, SaaS multi‑tenant environments and embedded platfor...