Found Description
What you’ll do
- Provide follow‑the‑sun support (diverse shifts) on technical issues by analyzing, diagnosing, and providing solutions to three types of clients across all regions: Internal, SaaS, On‑Premises.
- Leverage your knowledge and experience to handle client‑blocking production issues on the Mx3 platform through a call in a timely and accurate manner.
- Build high technical expertise horizontally across various MX.3 components to deliver high‑quality support.
- Collaborate across teams (Dev, Product, DevOps, Infrastructure, Client Services) on problem resolution.
- Provide operability feedback to Product teams based on incidents raised during BAU.
- Embed opportunities on production readiness and new development to ensure the product is production‑ready from an operability perspective.
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