Software Support Specialist (HR Tech | SaaS)

We're looking for a passionate Software Support Specialist to join our fast-growing HR technology team. If you're customer-focused, enjoy troubleshooting software, and want to build a career in SaaS, we'd love to hear from you.

You'll work with innovative HRMS solutions used by businesses across Singapore and the region.

• Provide technical support via phone, email, chat, and remote sessions.
• Troubleshoot and resolve software issues efficiently.
• Guide customers through onboarding and system setup.
• Deliver user training.
• Work closely with our Product and Development teams to resolve complex issues.
• Document solutions and contribute to our knowledge base.
• Ensure customers have an exceptional experience with our HRMS platform.

• Diploma or Post Graduate in IT, Computer Science, Business Information Systems, or a rela...