Software Support Specialist at EventConnect (Winnipeg)

Embrace your passion for technology as a Software Support Specialist with EventConnect! In this role, you will support users on our software platform, tackling inquiries and building solutions in an engaging work workplace.

As a pivotal member of the Operations team, your responsibilities will provide you with valuable insights into software usage and customer challenges. You’ll address Tier 1 support requests and gain exposure to various workflows while enhancing customer satisfaction and troubleshooting issues. Your contributions will play a significant role in refining documentation and improving processes based on user experiences.

Key Responsibilities

• Deliver Tier 1 support through calls, emails, and chat.
• Assist customers with reservations and event-related queries.
• Escalate complex issues to engineering when necessary.
• Document knowledge base materials and workarounds.
• Identify workflow friction and suggest im...