Found Description
In This Role, Your Responsibilities Will Be:Lead, coach, and develop a high-performing team of Software Renewals specialists Set clear goals and performance metrics aligned with business and revenue priorities Oversee the full renewal lifecycle, including tracking, forecasting, and execution Develop and implement strategies to improve retention and reduce customer churn Manage complex and high-value renewals, including escalations and negotiations Ensure accurate pipeline management and forecasting, identifying risks and opportunities Collaborate with Sales, Customer Success, Finance, Legal, and Product teams to align on pricing, contracts, and strategy Identify upsell and cross-sell opportunities within the renewal process Deliver a consistent, high-quality customer experience Optimize processes, systems, and workflows to improve efficiency and scalability Use CRM and automation tools to enhance...