Found Description
Software Quality Assurance (QA) Testing
- Develop deep knowledge of product to understand correct behavior and ability to resolve customer issues.
- Develop and execute detailed test plans, test cases, and test scripts based on product requirements and specifications.
- Identify, document, and track defects and issues in the software using Jira.
- Collaborate with the development team to reproduce and isolate issues, and provide insights for debugging.
- Perform manual and automated tests to ensure software is free from defects, meeting business needs and quality standards.
- Execute load and performance testing to ensure scalability and performance benchmarks are met.
Tier 2 Support
- Provide technical support and troubleshooting assistance for users experiencing software issues, escalating only the most complex problems to Tier 3 support or development teams.
- Diagnose and resolve issues related to...