Software Help Desk Associate Multichannel Customer Support

UL Solutions in Malaysia is looking for an Associate Customer Service Representative to handle customer inquiries through email, phone, and chat. Ideal candidates will have a Bachelor's degree and 1-2 years of experience in customer service or help desk environments.

The role requires proficiency in both English and Mandarin to support diverse customer groups. You will troubleshoot issues, maintain records, and collaborate with the team to improve service delivery.