Software Development Engineer, AWS Amazon Connect - AI Voice Applications

About the Role

AWS Amazon Connect is a cloud-based contact center that enables businesses to deliver engaging and personal customer service experiences. It utilizes AI and a large ecosystem of services such as Amazon Lex, Amazon Polly, Lambda, Amazon S3, and Amazon Kinesis to provide a frustration‑free, easy‑to‑use, extensible, and natural customer experience. We have a rapidly growing customer base and an exciting charter to solve complex engineering and algorithmic problems. As a Software Development Engineer on this team, you will help deliver AI‑based solutions to enhance our Voice channel. You will lead end‑to‑end development, from requirements to implementation, and work closely with senior technical leaders and Applied Scientists across the organization. You will have a sound understanding of computer science fundamentals and practical industry experience, working across the stack with technologies involving modern web, SOA, databases, AI, ML, Big Data, and more. Your w...