Software Development Engineer, Amazon Customer Service

Software Development Engineer, Amazon Customer Service

Want to build customer service experiences that resolve millions of contacts across Amazon's global marketplace? Join a team where your code directly eliminates customer friction and transforms how associates solve complex order issues.

Key job responsibilities

• Own and ship full‑stack features end‑to‑end in a high‑scale distributed environment.
• Design resolution systems that handle tens of millions of weekly customer interactions.
• Work at the intersection of real‑time data orchestration, intelligent automation, and customer experience.
• Ship to production frequently with high autonomy and direct impact visibility.
• Design, build, and operate distributed services that power customer service resolution workflows at Amazon scale.
• Own features from requirements through production, including operational excellence and on‑call.
• Build APIs an...