Found Description
About the Role
We are seeking a Senior Production Support Engineer to ensure the stability, performance, and reliability of critical production systems. This role involves monitoring, troubleshooting, and resolving issues, adhering to SLAs, and delivering exceptional customer support. The engineer will also implement enhancements to improve system efficiency and resilience.
Key Responsibilities- Monitor and maintain assigned production systems to ensure optimal performance and SLA compliance.
- Investigate, troubleshoot, and resolve application and data pipeline issues within agreed timelines.
- Provide customer‑focused support, ensuring timely communication and resolution of incidents.
- Review existing systems and propose/implement enhancements for scalability and reliability.
- Perform root‑cause analysis and recommend break‑fix solutions for code and database issues.
- Collaborate with cross‑functional teams, including ...
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