Found Description
**Job Summary**We are seeking a motivated and detail-oriented CPQ DevOps Engineer to join our dynamic team, specializing in Level 2 operations.In this role, you will be the key liaison between our regional business teams and technical support, ensuring efficient ticket management and rapid resolution of issues.You will oversee market deployments, handle customer escalations, and maintain ownership of the end-to-end ticket lifecycle while adhering to SLA commitments.
**Responsibilities**Ticket ManagementMonitor, prioritize, and manage incoming tickets from regional business teams.Ensure timely resolution of support requests while adhering to defined SLA metrics.Market Deployment SupportCollaborate with regional teams to plan and execute market deployments.Ensure proper configuration and testing of CPQ systems in alignment with regional requirements.Customer Escalation HandlingServe as the primary point of contact for escalated customer issues.Engage with relevant stakeholders to ...