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Software Dev Engineer, Amazon Customer Service

Amazon Development Centre Canada ULC

toronto, on, Canada Full-time May 27, 2026

Found Description

Key job responsibilities

  • Design and build scalable, secure, and reliable distributed services (full stack) that support global customer and associate experiences.
  • Develop Agentic AI and Generative AI–powered capabilities that help associates make better decisions and automate repetitive workflows.
  • Deliver high-quality software by writing well‑tested, maintainable code and contributing to design and code reviews.
  • Work with Product, UX, Data Science, and BI partners to translate requirements into customer‑focused engineering solutions.
  • Operate services in production, contributing to monitoring, troubleshooting, and continuous improvement of performance, reliability, and availability.
  • Use operational metrics and customer insights to identify opportunities, validate solutions, and improve system performance and experience quality.

A day in the life

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