Software Architect, Service Management Platform (OSI-SMS-2026-140-LD)

At CERN, the European Organization for Nuclear Research, physicists and engineers are probing the fundamental structure of the universe. Using the world's largest and most complex scientific instruments, they study the basic constituents of matter – fundamental particles that are made to collide together at close to the speed of light. The process gives physicists clues about how particles interact, and provides insights into the fundamental laws of nature.

Introduction

You will drive the evolution of CERN’s Service Management platform, currently based on ServiceNow, in line with business needs and developments from the platform provider.

Functions

• Identify and present relevant technical solutions (e.g. AI based automation) by following new releases and announcements from the PaaS service provider (ServiceNow).
• Regularly interact with business process experts to capture business needs.
• Prepare and maintain a functional...