Social Media, Customer Experience Associate

At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
Since 2020, Lyft Mexico has been building its team and in May 2022, we opened an office in the heart of Mexico City. We have grown to nearly 200 team members across key business areas in the country, and we are looking to continue growing by providing team members with the best work experience.
You will be Lyft's voice on all social media channels, fielding questions and resolving issues from passengers and drivers in real-time. As an active representative of Lyft, you will strengthen our community by providing a helpful, effortless and trusted support experience.
**Responsibilities**:
- Be Lyft's voice on social media and other digital channels and exercise impeccable judgment as Lyft's representative
- Proactively solve issues and foster trust with our beloved passengers and drivers...