Social Media Contact Center Associate Manager

Kraft Heinz is seeking an Associate Manager for GBS in Mexico City to lead Social Media consumer engagement within the Contact Center. You will drive KPIs, coordinate coverage, and ensure brand-aligned experiences across social channels.

The role emphasizes ownership, collaboration, and continuous improvement in a fast-paced environment. You will translate operational priorities into team direction, manage people, and deliver insights from social listening to inform cross‑functional actions