Social Media Agent - Technical Support

Manages and escalates brand‑and trust‑impacting issues using clear, professional communication and sound judgment, while collaborating with cross‑functional teams in real time. Delivers concise, on‑brand responses to maximize customer satisfaction, handles sensitive information independently, and identifies opportunities to improve the customer experience through proactive and simplified messaging.

Why Join Us?

At Cognizant, we don’t just offer jobs - we build careers that thrive in the digital era.

• Growth That Matters - Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat - you’re building a future.
• Support That Empowers - A collaborative culture where your voice is heard, your ideas matter, and your well‑being is prioritized through strong benefits and work‑life balance.
• Impact That Inspires - Work on global accounts that...