Found Description
Responsibilities
- 24 x 7 triage, short-turn analysis of real-time security alerts & generate tickets, or escalation to L2 Security Analysts that are not in the Automation Runbook.
- 24 x 7 escalation to resolver upon receiving automated generated incident tickets on the health of SOCaS infrastructure, IT/OT managed security devices, or from the website defacement restorer activation alert.
- 24 x 7 manage problems till closure which include:
- Ensure that Service Level Agreements are met.
- Liaising with customers with regards to information security incidents
- Provision and performance of remedial actions to enhance customers' network security posture
- Fresh graduate/1 year working experience in IT Infrastructure Operation and/or Support.
- Willing to work with 24/7 shift pattern that includes weekend work.
- Sound fundamental knowledge on Internet technologies, such as TCP/IP, HTTP, ...