Found Description
Responsibilities
- Take ownership of incidents from detection through resolution, coordinating with internal teams and clients
- Troubleshoot and resolve complex security, network, systems, and cloud-related issues
- Perform root cause analysis to identify underlying causes of incidents and recommend corrective actions
- Serve as an escalation point for unresolved alerts and incidents
- Mentor and support SNOC Engineer I team members
- Create, update, and enhance operational documentation and standard operating procedures
- Investigate and respond to complex security incidents involving malware, phishing, and suspicious activity
- Maintain and tune SIEM and EDR detections
- Troubleshoot advanced network incidents including routing, VLAN misconfigurations, and connectivity disruptions
- Support Active Directory administration and automate rou...