Found Description
We are seeking a Subject Matter Expert (SME) to be the client’s technical focal point for FGPP in production. The SME will troubleshoot and solve issues in production, providing technical guidance and configuration support.
Skills Required
- Strong and proven FGPP issue/case analysis: triage, recreation, trace analysis, database and GUI usage.
- Deep FGPP business and functional knowledge.
- Hands‑on FGPP configuration experience: profiles and rules setup, not only design.
- Customer‑facing experience: leading technical calls.
- Experience with FGPP (not only Classic GPP) from the last 3 years.
Escalation Handling
- Manage escalations from L2 for complex and advanced issues.
- Provide guidance and support for configuration changes needed to resolve issues.
Issue Investigation
- Identify root causes, recreate issues, analyze traces and provide immediate workaro...