SMB Account Manager, Customer Development

SMB Account Manager, Customer Development – work with current Mimecast accounts (1‑350 users) to uncover upsell opportunities, reduce churn risk, and build lasting relationships.

What You’ll Do

• Achieve sales targets: meet and exceed monthly, quarterly, and annual upsell revenue goals.
• Customer adoption and retention: proactively liaise with every account to ensure effective adoption and avoid downsell and churn risks.
• Collaborate with the channel team: work closely with the Partner/Channel Development team to create and execute account plans.
• Sales activity planning: develop and execute sales activity plans to meet agreed revenue targets.
• Build relationships: focus on cultivating and maintaining strong, long‑term relationships with existing accounts.
• Drive incremental revenue: sell new technologies and identify opportunities for upselling and cross‑selling.
• Business administration: manage reporting of key ...