SLA Returns Administrator in Burlington

Elevate your career with Evertz as an SLA Returns Administrator in Burlington, Ontario. This in-office role focuses on customer interactions, operational support, and ensuring SLA commitments are met.
As an SLA Returns Administrator, you will engage with SLA customers and collaborate with internal teams for repair coordination and shipment scheduling. Key skills required include exceptional communication, critical thinking, and proficiency in Microsoft Office. The position demands detail-oriented multitasking while maintaining high customer satisfaction and supporting team goals.
Key Responsibilities:
• Enter service request orders into AS400
• Update customers on repair status and issues
• Process and invoice serial numbers in AS400
• Issue loan return RMAs for service loans
• Pull and maintain SLA reports for coordinators
Requirements:
• Post-secondary education in Business or Administration
• Excellent verbal and written communication skills
• Profic...