SLA Reporting & Automation Analyst (Onsite Dayshift)

MicroSourcing in Taguig (BGC) is seeking a Service Level Analyst to join our Australian telco support team. This onsite, dayshift role focuses on delivering accurate SLA performance reports and driving continuous improvement through automation and standardised processes.

You will collaborate with CDMs and internal teams to design reporting templates, automate recurring outputs, and manage ad‑hoc requests without compromising scheduled outputs, while ensuring SLA compliance.