SLA Insights & Automation Analyst (B2B AU Telco)

MicroSourcing is seeking an SLA Reporting Analyst in BGC, Taguig. In this role, you will deliver accurate SLA performance reports, collaborate with teams to develop reporting templates, and ensure compliance with contractual targets while driving automation for reporting processes. You are expected to have at least 3 years of experience in managed IT services with advanced analytical skills in Excel.

The position offers competitive rewards, career growth opportunities, and a collaborative spirit, contributing to an inclusive and positive work environment.