Site Voc Manager (Hermosillo)

Position Overview

• Attend weekly VOC Forum
• Participate in local discussion of VOC findings, trends, quality KPIs
• Address the concerns of the sites, opportunities and recognizing strengths
• Coordinate with local TPAs to deliver VOC Program, Results CTQs & Client Specific quality guidelines etc.
• Coordinate with Grad School Dean on VOC continuous improvement needs, ensuring progression of VOC at associate graduate level
• Attend/ participate in Local Committee Meetings. (Mentor Program, Tiger, CX360 Soft Audits, etc.)
• Share VOC findings & initiatives, bring back requests from local discussion to VOC Manager
• Submit Intake Forms for TQ Change Management / Innovation suggestions via Business Opportunities.
• Work hand in hand with Operations to mentor Team Leaders in VOC (Team Leaders whose teams are struggling in QA KPI
• Partner with DC SME / CAG Lead to collaborate on site VOC Findings
• Be...