Site Reliability Engineer

We are looking for a Site Reliability Engineer (SRE) with strong expertise in AWS Connect, AWS Cloud, and DevOps to ensure the reliability, scalability, and performance of our cloud-based service desk platform. You will own AWS infrastructure, CI/CD pipelines, observability, and automation while maintaining a highly available production environment.

Key Responsibilities

• Design, deploy, and maintain Amazon Connect infrastructure, including Contact Flows, Lambda integrations, Lex Bots, and phone number provisioning.
• Manage AWS cloud services including EC2, ECS/EKS, Lambda, S3, DynamoDB, IAM, and VPC .
• Build and maintain CI/CD pipelines using GitLab CI, GitHub Actions, Jenkins, or AWS CodePipeline.
• Automate infrastructure provisioning using Terraform, CloudFormation, or AWS CDK .
• Monitor platform health using CloudWatch, X-Ray, Grafana, Datadog, Splunk, ...