Site Reliability Engineer

Must-Have Requirements
8+ years of total experience
3+ years of people management / team leadership experience
Experience managing

technical and non-technical support teams
Strong exposure to

SaaS products

(AI product experience is a plus)
Comfortable handling escalations and customer-facing technical issues
Experience building and improving support processes, SLAs, KPIs, and customer satisfaction metrics
Proven track record of automation and operational efficiency improvements
Technical Requirements
Good working knowledge of:
Python

(automation, scripting)
SQL
React.js

(frontend understanding)
MongoDB
Backend debugging and troubleshooting
API troubleshooting and system analysis
Leadership Requirements
Team hiring, mentoring, and performance management
Coaching support engineers
Cross-functional collaboration with Product and Engineering teams
Process design and workflow optimizatio...