Site Lead, IT Field Technician - Adolfo Suárez Madrid–Barajas Airport

The position is for an experienced professional with in-depth knowledge, technical expertise to manage onsite operations for Collins Aerospace products and professional services at Collins stations in Spain. The incumbent will lead a team of Field Service Technicians to manage day‑to‑day priorities, solve client issues, optimize manpower and resources, respond to customer complaints, and escalates key issues to senior management.

Primary Responsibilities

• Acts as first point of escalation for Managed Services at MAD Airports.
• Responds to customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.
• Quality Issue Management.
• Performs a variety of duties, including coordinating the servicing, operating, maintaining, repairing and removal of equipment.
• Conducts technical analysis of product implementations, modifications and enhancements to products in ...