Site Lead, It Field Technician - Adolfo Suárez Madrid–barajas Airport

The position is for an experienced professional with in-depth knowledge, technical expertise to manage onsite operations for Collins Aerospace products and professional services at Collins stations in Spain. The incumbent will lead a team of Field Service Technicians to manage day‑to‑day priorities, solve client issues, optimize manpower and resources, respond to customer complaints, and escalates key issues to senior management.

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Primary Responsibilities

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• Acts as first point of escalation for Managed Services at MAD Airports.
  
• Responds to customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.
  
• Quality Issue Management.
  
• Performs a variety of duties, including coordinating the servicing, operating, maintaini...