Found Description
MANTECHseeks a motivated, career and customer-oriented Site Leadto join our team in Bogota, Columbia.
Responsibilities
- Responsible for the overall operation and sustainment of Enterprise Service Desk (ESD) activities within a rotating shift environment, ensuring consistent, high-quality end-user support.
- Provides supervision and leadership to ESD personnel, fostering a collaborative and high-performing team, including mentoring, coaching, performance evaluations, and identifying training needs.
- Performs in-depth problem analysis and troubleshooting, resolving complex technical issues escalated from Tier 1 support, and coordinating with vendors and third parties as needed.
- Monitors ESD operations for compliance with SOPs and adherence to Government-approved SLAs or delivery metrics.
- Analyzes ESD performance data, identifies trends and areas for improvement, and contributes to the ongoing optimization and continuous improveme...