Found Description
Role Overview
IMPORTANT: This role is an ON-SITE, office-based position in Makati and is NOT a shipboard opportunity.
The Silver Concierge Agent is an office-based role responsible for delivering exceptional post‑sales service while proactively identifying opportunities to enhance the guest experience and support revenue growth. This role plays a key part in improving sales conversion, service quality, and booking retention through energetic, solution‑oriented, and proactive engagement via phone and email.
Beyond servicing, the Silver Concierge Agent is expected to confidently upsell relevant add‑ons, demonstrate strong product knowledge, and cultivate positive, high‑impact interactions that reflect a passion for both guest experience and commercial outcomes.
Essential Duties and Responsibilities
- Serve as the first point of contact for Personal Consultants in the regions and Guests for all post‑sales support via phone and ...
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