Shopify Support Developer (Bogotá)

What you will do

• Provide first-level Shopify technical support, troubleshoot critical issues, and escalating as needed;
• Conduct incident analysis, postmortems, and document resolutions for continuous improvement;
• Engage with Product Management and business partners on system capability, design, and solutions;
• Work with Development to ensure technical requirements, best practices, performance, and security;
• Support Project Management with effort estimates, planning, and removing technical roadblocks;
• Develop key system components, identify reusable modules, and optimize delivery time;
• Research platform capabilities and opportunities for the eCommerce roadmap;
• Perform code analysis, develop patches, and implement new platform features;
• Participate in code reviews, unit testing, and technical validation of updates.

Must haves

• 2+ years of Shopify development experience, w...