Shopify SaaS Support Pro — Elevate Merchant Experience

Dotdigital is looking for a Customer Support Specialist for its Alia product in Colombia. This role involves being the first point of contact for merchants, troubleshooting issues, and ensuring they have an exceptional experience. You will work alongside various teams to enhance product support.

The ideal candidate should have at least one year of experience in SaaS or eCommerce support, ideally with Shopify and tools like Intercom and Slack. Join us in delivering top-notch solutions!