Shift Supervisor for Autonomous Ride-Hailing

Lead as a Shift Supervisor in Rider Operations at a renowned autonomous ride-hailing company. This role focuses on ensuring operational excellence and supporting driver teams in Foster City, CA.
In your full-time position, you will supervise rider operations, ensuring safety-focused workflows are achieved. Your hands-on leadership will not only involve overseeing administrative tasks but also mentoring your peers to meet high customer service standards. Your experience in team collaboration and communication is vital for this dynamic role.
Key Responsibilities:
• Foster an open, safety-focused communication culture
• Complete critical administrative assignment promptly
• Support the team in live rider operations
• Share best practices and escalate operational issues
• Serve as a subject matter expert on rider operations software
Requirements:
• At least 2 years of leadership experience in Customer Service
• Strong collaborative skills within operational en...