Servicio de atención al cliente (Málaga)

About Ibancredit: We’re on a mission to make affordable loans available to more people. Using the power of Open Banking, we’ve built state‑of‑the‑art technology that allows us to look beyond traditional lending. As a growing FinTech startup, we move quickly, value innovation, and encourage everyone to contribute ideas that improve both the customer experience and the business. We’re looking for people who are proactive, adaptable, and excited to make a real impact in a fast‑paced environment.

Responsibilities

• Deliver exceptional customer service across phone, email, and multiple communication channels.
• Support customers throughout their journey, handling queries efficiently and professionally.
• Identify customer needs and provide accurate information about products and services.
• Manage customer interactions, applications, and lead activity through CRM systems.
• Resolve customer issues and complaints with empathy, ownership, a...