Servicio de atención al cliente (Barcelona)

We are excited to announce an opening for the position of Customer Response Agent (not Call Center Agent) at an airline company.

Location

Only residents in BARCELONA, Spain.

Languages

• Spanish – required
• English – required
• Italian – required

Compensation

22.000€ bruto al año, por 40 horas semanales, incluyendo turnicidad, nocturnidad y fines de semana/festivos.

Responsibilities

• Provide timely and proactive information in case of any disruption during daily operations.
• Offer solutions and assistance to customers affected by external factors such as weather conditions, volcanic eruptions, bird strikes, strikes, and other operational challenges.
• Proactively offer airport alternatives for potential overbooking situations and assist with hotel bookings, new flight tickets, meals, ground transport, and other customer needs.
• Make courtesy calls to customers with s...