Servicing Operations Specialist (Xico)

The Servicing Operations Specialist is responsible for oversight, validation, and control of subservicer servicing activities, ensuring all operational outputs are accurate, compliant, and aligned with company, investor, and regulatory requirements.

• Subservicer Oversight & Operational Monitoring : Monitor daily subservicer activity across billing, payment application, reconciliations, adjustments, and account maintenance; validate accuracy, completeness, and timeliness of transactions; identify defects, trends, and SLA misses; and ensure alignment between internal expectations and subservicer execution.
• Audit Management & Execution : Lead servicing support for investor and state audits, pull and validate required documentation, perform payment tracing, and partner with internal teams to meet audit inquiries and deadlines.
• Reconciliation & Exception Resolution : Identify and investigate reconciliation discrepa...