Found Description
Responsibilities, Authorities And Accountabilities
- Own the resolution of post‑sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the “level” of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets.
- Communicates across direct organization. Presents to senior leaders (EB and SEB) in specific technical space and on cross functional teams on how technologies interconnect and contribute to overall strategy.
- Handles latitude in project techniques. Project process requires choosing right approaches. Employees should have technical know‑how.
- Handles diverse clients in a region. Follows frameworks to get through the processes. There is room for negotiating and client specific conditions.
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