Services Senior Advisor - Technical Support

To be responsible for Post Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request. Participates in discussions about the future of the business requiring frequent and thorough interaction with other functions. Develops the year plan for of the larger unit.

Responsibilities, Authorities And Accountabilities

• Own the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increase, the “level” of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products there may be separate individuals with increasing skill sets.
• Presents product/program strategies, technical roadmaps, risks and recommendations to senior leads (EB and SEB) across Baker Hughes.
• Handles complex medium term project processe...