Found Description
Responsibilities
- Scheduling the execution of Field Services operations at customer sites.
- Ensuring all parts, tools, instructions and order details are available to the services execution workforce and that the closest qualified Service Representative (SR) is scheduled to meet customer requirements and optimize workforce.
- Checking and enriching work orders for scheduling (urgency, requested date, customer information, installed base, scope of work, T&C, time to execute), creating them automatically or manually by Order Management or Technical Support (CCC).
- Preparing and prioritizing interventions in backlog, based on customer type (VIP Gold / Strategic / non‑VIP), contracts with SLAs, customer availability, spare parts and SR or subcontractor availability.
- Assigning work orders for at least the next 3 months, determining the best date/timing that balances customer requirements, delivery of material, and skilled/certified SR availabili...
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