ServiceNow Technical Architect

<p style="margin-bottom:11px"><b>Role Overview</b></p> <p style="margin-bottom:11px">We are seeking an experienced ServiceNow Technical Architect to lead the design and implementation of ServiceNow solutions across Telecommunications Service Management (TSM), Telecommunications Service Operations Management (TSOM), the Common Service Data Model (CSDM), and Customer Service Management (CSM). This role owns end-to-end platform architecture, chairs technical governance, and acts as the primary technical authority across the programme.</p> <p style="margin-bottom:11px"><b>Key Responsibilities</b></p> <p style="margin-bottom:11px">Define and own the target ServiceNow architecture, including instance strategy, RBAC design, CSDM alignment, and integration architecture standards</p> <p style="margin-bottom:11px">Lead solution design for TSM (incident, problem, change,...