ServiceNow System Administrator

Req ID:

Experience: Overall 5+ years

ServiceNow: 2+ Years

• Responsible for Upgrades and update set movements to higher environments
• First point of contact to address reported issues with the operation of the ServiceNow platform.
• Day to day administration of the ServiceNow system including adding Users, Groups and Roles ensuring that these conform to the agreed standards for access to the platform.
• Adheres to existing platform governance process for support, maintenance and agreed SLAs.
• Monitor work queue and work with teams to resolve support issues in the ServiceNow platform.
• Monitor Health, usage and overall compliance of ServiceNow and its applications.
• Create reports and dashboards as required and schedule reports for distribution as needed.
• Create clear and concise documentation utilizing th...