Servicenow System Administrator

ResponsibilitiesResponsible for upgrades and update set movements to higher environmentsFirst point of contact to address reported issues with the operation of the ServiceNow platformDay to day administration of the ServiceNow system including adding Users, Groups and Roles ensuring that these conform to the agreed standards for access to the platformAdheres to existing platform governance process for support, maintenance and agreed SLAsMonitor work queue and work with teams to resolve support issues in the ServiceNow platformMonitor health, usage and overall compliance of ServiceNow and its applicationsCreate reports and dashboards as required and schedule reports for distribution as neededCreate clear and concise documentation utilizing the knowledgebase module within ServiceNow around known issues or workaroundsOwn and lead troubleshooting issues identifying the root cause and working with developers / architect to address issues in a timely manner as requiredParticipate proactiv...