Found Description
Job Description
The ServiceNow Support Specialist is responsible for maintaining, configuring, and supporting ServiceNow modules, primarily IT Service Management (ITSM), Human Resources Service Delivery (HRSD) MDM and S2P. This role ensures smooth platform operations, resolves incidents, implements enhancements, and collaborates with helpdesk leaders or teams to deliver high-quality service experience.
Platform Support & Maintenance
- Monitor, track and resolve incidents, service requests assigned to ServiceNow assignment group.
- Perform break-fixes, enhancements, and configuration changes for all helpdesk ServiceNow modules.
- Ensure platform performance, security compliance, and adherence to governance standards.
- Configure workflows, flows, UI policies, business rules, notifications, scheduled jobs, data imports and integrations. Support HRSD features like Case Management, Knowledge Management, HR Age...
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