ServiceNow Platform Operations Manager

Takeda

bengaluru, karnataka, India Full-time June 07, 2026

Found Description

Description

Key Responsibilities

Act as escalation point for incidents and problems, and represent the ServiceNow platform in the Major Incident Process

Supports problem management and CAPA for complex scenarios.

Provide transparency about operational performance (metrics, trends, findings) and drive service reviews with stakeholders

Ensure the Platform Capacity is proactively managed and aligned with the Platform Roadmap

Ensure transparency on license consumption and ensure only licenses products are deployed and used

Overseeing instance landscape and ensure instance alignment and integrity across the stack

Take responsibility for the technology life cycle activities within the ServiceNow platform, for example patching, and vulnerability response.

Own the Operational Handbook for the ServiceNow platform and dependent products.

Managing internal and external suppliers’ per...

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